In her steady advance up the payment industry career ladder, Colleen Taylor has pursued a constant theme of taking on challenging roles at crucial times, which has fueled her career path.
It will be no different in her most recent role as President of US Business Services at American Express, where Taylor will have the opportunity to continue her 30-year pattern of conquering diverse challenges, from corporate to personal.
In the newly created role, Taylor will be the key executive with responsibility for acquiring and managing relationships with millions of Amex merchants at a time when fintech rivals like PayPal are increasing competition and open banking is introducing threats to roles. of payment cards in commerce.
For Taylor, who was honored at 2015., 2016 and 2019 As one of PaymentsSource’s most influential women in payments, landing such a key position in this tumultuous year is also particularly significant.
Opportunities at the top and in the C suites suddenly seem to open up, with Citi’s announcement today that Jane Fraser will become the first woman to lead a major US bank as CEO.
Taylor is prepared for the challenges she will face, coming to Amex after a 14-month stint as Executive Vice President of Business Services at Wells Fargo, where she navigated the bank’s highly competitive payment card services strategy.
Prior to Wells Fargo, Taylor was executive vice president of new payments at Mastercard, where she served for two and a half years. He also held key positions at Capital One, JPMorgan Chase, Clearing House, and Nacha.
Taylor’s extensive experience over eight years in different roles at Capital One gave him insight into how mobile and digital technology was changing payments, as well as potential payments applications for blockchain and how IoT technology can reshape the environment. Commerce.
While Taylor was at Capital One and the bank’s resources were severely affected by Hurricane SandyTaylor played a hands-on role in helping to manage the crisis, including helping a school district whose offices were flooded to pull its payroll.
The climb required determination, Taylor said.
Taylor was often the only woman on the team, occasionally encountering friction, Taylor told PaymentsSource in 2016. But Taylor said her ability to build strong relationships with friends and colleagues sustained her, noting that “success is rarely a solo act. “
In a interview with Arizent’s American Banker when he was at Capital One in 2013, Taylor said he had seen the power of “reverse mentoring” at a previous employer when a blind colleague helped a senior executive understand the unique challenges others face in the business. Workplace. Taylor had the opportunity to share her own perspective as a black executive with a senior leader in a different reverse mentoring situation.
In a conversation last year when she was one of PaymentsSource’s most influential women in payments, Taylor admitted to a competitive streak that came from being raised in a large family that traveled extensively due to her father’s military career.
That story also fueled Taylor’s innate curiosity to tackle new spheres and topics, which have proven invaluable in his career.
At Amex Taylor will report to Anré Williams, President of Amex’s Global Network and Business Services Group.
“Taylor is a seasoned strategic leader who brings broad and deep experience, along with valuable outside perspective, to American Express,” Williams said in a press release Thursday.
“The payments landscape has increased in complexity with the shift to digitization and many more key stakeholders are involved in end-to-end processing of a transaction,” Taylor said in the statement.
Taylor has long admired Amex, he said in a note to his followers on LinkedIn.